Help Center
Find answers to common questions and learn how to make the most of NEET Master Academy.
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Creating Your Account
Dashboard Overview
Get instant help with any NEET topic
Practice from 30+ years of NEET papers
Take full-length practice exams
Watch curated video lessons
How to Use the AI Tutor
AI Tutor Features
Type questions and get instant answers
Speak naturally with the AI tutor
Detailed solutions for problems
Beautiful rendering of formulas and equations
Troubleshooting
AI not responding?
Check your internet connection and try refreshing the page.
Voice not working?
Enable microphone permissions in your browser settings.
Formulas not displaying?
Enable JavaScript and clear your browser cache.
Navigating Questions
Filter by subject, year, difficulty, and topic
Save important questions for later review
Track attempted vs. unattempted questions
Get instant explanations for any question
Using Filters Effectively
Taking a Mock Test
Resuming Tests
Viewing Results
See scores by Physics, Chemistry, Biology
Understand time spent per section
Review all questions with detailed solutions
Compare your rank with other students
Subscription Plans
Free Plan
Limited questions, Basic AI tutor, Community access
Premium Plan
All questions, Unlimited AI tutor, Mock tests, Analytics
Managing Your Subscription
Payment Issues
Payment Failed?
Check your card details, bank balance, and try again. Contact us if issue persists.
Need a Refund?
Email support@neetmaster.academy within 7 days of payment with order ID.
Invoice Not Received?
Check spam folder or download from Dashboard → Billing → Invoices.
Browser Support
Latest version (recommended)
Latest version
Version 14+ (macOS/iOS)
Latest version
Common Issues & Solutions
Page not loading?
Clear browser cache (Ctrl+Shift+Delete), disable ad blockers, try incognito mode.
Login issues?
Check email/password, reset password if needed, ensure cookies are enabled.
Features not working?
Enable JavaScript, update your browser, check internet connection stability.
Mobile app issues?
Update app from Play Store/App Store, clear app cache, reinstall if needed.
System Requirements
Frequently Asked Questions
Quick answers to common questions
Click on "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to your email to create a new password.
Yes! NEET Master Academy is fully responsive and works on all devices. You can also install it as a Progressive Web App (PWA) for a native app-like experience.
Go to Dashboard → Settings → Subscription and click on "Upgrade to Premium". You can pay using credit/debit cards, UPI, or net banking.
Absolutely. We use enterprise-grade encryption, secure authentication, and follow industry best practices to protect your data. Your information is never shared with third parties.
Premium users can bookmark questions and access them offline through our PWA. The app automatically syncs when you come back online.
Our AI analyzes your performance across multiple parameters including accuracy, time management, and topic-wise strength. Predictions are typically within 10-15 marks of actual scores.
Your progress is auto-saved every 30 seconds. If you face any issues, simply refresh the page or restart the app - you can resume from where you left off.
You can reach us via email at support@neetmaster.academy or call +91-7869396990. We typically respond within 24 hours.
Still Need Help?
Our support team is here to help! Reach out anytime and we'll get back to you within 24 hours.