Introduction
NEET SUCCESS DOCTOR ("we", "us", or "our") operates the NEET Master Academy platform. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with all applicable Indian data protection laws.
Data We Collect
Information You Provide
Account Information
- Name
- Email address
- Phone number
- Password (encrypted)
- City
Educational Data
- Quiz scores & answers
- Study patterns & time
- Topics studied
- AI tutor conversations
Automatically Collected Data
Device Info
Browser, OS, device type
Location
City-level IP geolocation only
Usage Data
Pages visited, session duration
Parental Data (for Minors)
For users under 18, we collect parent/guardian name, email, and phone for consent verification as required by DPDP Act 2023. This data is stored securely and used solely for verification purposes.
How We Use Your Data
Personalized Learning
Create adaptive study plans based on your performance and learning style
Platform Improvement
Analyze usage patterns to enhance features and user experience
Communication
Send important updates, study reminders, and support responses
Security
Detect and prevent fraud, unauthorized access, and abuse
Data Sharing
We do not sell, rent, or share your personal information with advertisers or third parties for their marketing purposes. Your data may only be shared in limited circumstances:
Service Providers
Trusted partners who help operate our platform (payment processing, cloud hosting)
Legal Requirements
When required by law, court order, or government regulation
Your Consent
When you explicitly authorize us to share specific data
Anonymized Data
Aggregated, non-identifiable data for research and analytics
Security Measures
We implement industry-leading security measures to protect your data:
AES-256 Encryption
All data encrypted at rest and in transit
Secure Infrastructure
Hosted on ISO 27001 certified servers
Regular Audits
Periodic security assessments and penetration testing
Access Controls
Role-based access with multi-factor authentication
24/7 Monitoring
Continuous threat detection and response
Data Backups
Encrypted backups with disaster recovery
Your Rights (DPDP Act 2023)
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you
Right to Correction
Update or correct inaccurate personal information
Right to Deletion
Request complete deletion of your account and data
Right to Portability
Receive your data in a machine-readable format
Right to Withdraw
Opt-out of marketing communications anytime
Right to Grievance
File complaints with our Grievance Officer
How to Exercise Your Rights:
Minors & Parental Consent
Users under 18 years old require verifiable parental consent as mandated by the DPDP Act 2023:
Contact Us
For privacy-related questions, data requests, or to exercise your DPDP Act rights:
We DO NOT Sell Your Data
We never sell, rent, or share your personal information with advertisers or third parties for their marketing purposes. Your data is used solely to provide and improve our educational services.
Privacy Commitment
We are committed to protecting your privacy and handling your data responsibly in accordance with DPDP Act 2023 and applicable Indian laws.
Last Updated: November 3, 2025 • Version: 1.0