We stand behind our service. If you're not satisfied, we offer a transparent and fair refund process.
7-Day Guarantee
Money-back for new users
5-7 Business Days
Fast refund processing
Pro-Rated Credits
Fair annual plan cancellation
Consumer Protection
Act 2019 compliant
We offer a 7-day money-back guarantee for new subscriptions to ensure you have sufficient time to evaluate our platform.
Try Risk-Free
Our 7-day guarantee means you can explore all features, take mock tests, and use the AI tutor without any financial risk.
Contact Support
Email us at support@neetmaster.academy or call +91-8980511082 within 7 days of subscription.
Provide Details
Include your account email, subscription plan, purchase date, and reason for refund.
Verification
Our team will verify your eligibility within 24-48 hours (business days).
Approval & Processing
Once approved, refund will be initiated to your original payment method.
Request Review
24-48 hours
Approval & Initiation
1-2 business days
Bank Processing
5-7 business days
Total Time: Expect refunds to appear in your account within 5-7 business days after approval. Bank processing times may vary.
The following situations are NOT eligible for refunds:
After 7-Day Period
Refund requests made more than 7 days after subscription start date
High Usage
Accounts that have used more than 50% of platform features (100+ practice questions, 10+ mock tests, 20+ AI chat sessions)
Partial Months
No refunds for partial subscription periods or unused portion of monthly plans
Promotional Offers
Special discounted plans or promotional pricing (unless otherwise stated)
Renewal Charges
Auto-renewal charges if you did not cancel before the renewal date (you can cancel anytime to prevent future charges)
Previous Refunds
Users who have previously received a refund from our platform
Policy Violations
Accounts suspended or terminated due to Terms of Service violations
Prevent Auto-Renewal Charges
You can cancel your subscription anytime from Settings → Subscription. Cancellation prevents future charges but allows you to use the service until the end of your current billing period.
For annual subscriptions cancelled mid-term, we offer pro-rated credits in specific circumstances:
Credit Calculation:
Credits are calculated as: (Total Annual Cost ÷ 12) × Unused Months
Example: ₹9,999 annual plan cancelled after 6 months = ₹9,999 ÷ 12 × 6 = ₹4,999 credit
Credit Usage
Credits can be applied to future subscriptions or services. They are non-transferable and valid for 12 months from the date of issuance.
We understand that unforeseen situations may arise. We will consider refund requests beyond the 7-day period for the following exceptional circumstances:
Medical Emergencies
Serious illness, hospitalization, or medical conditions preventing platform usage (requires medical certificate)
Technical Issues
Persistent technical problems on our end that prevent you from accessing core features (must be reported within 48 hours of occurrence)
Duplicate Charges
Accidental double billing or payment processing errors (automatically eligible for immediate refund)
Unauthorized Charges
Fraudulent transactions or unauthorized account access (requires police report or FIR)
Documentation Required
Exceptional refund requests require supporting documentation (medical certificates, police reports, etc.). Each case is reviewed individually by our team within 3-5 business days.
For refund requests or questions about our refund policy, please contact us:
Email Support
support@neetmaster.academy
24-48 hour response time
Phone Support
+91-8980511082
Mon-Sat, 9AM-6PM IST
Include in Your Request:
This refund policy complies with the Consumer Protection Act, 2019. We are committed to fair and transparent refund practices that protect your rights as a consumer.
Start your NEET preparation journey with confidence. Our 7-day money-back guarantee ensures you can explore all features without any financial risk.
Last Updated: November 29, 2025 • Version: 1.0